Refund Policy

1. How Refunds Work

Aetherwist has two kinds of purchases, and we handle them a little differently:

• Monthly subscriptions (your plan). You can cancel anytime, which stops future billing while keeping your access until the end of the period you've already paid for. We don't automatically refund the current or past months, but we'll happily refund honest mistakes and anything that's our fault.
• Physical prints (posters, water bottles, t-shirts and the like). These are made to order just for you. If a print arrives damaged, defective, or wrong, we'll send a free replacement or a full refund. Because each one is custom-made, we can't take "changed my mind" returns.

The Free tier (15 summons to try, no card required) never charges you anything, so there's nothing to refund there. Those 15 are a one-time batch rather than a daily allowance, and signing up for free will never bill your card.

2. When We'll Refund You

We'll refund you in situations like these:

• Accidental signup. You started a paid plan by mistake and let us know promptly.
• A double or duplicate charge. You were billed twice for the same thing.
• Charged after you cancelled. You meant to cancel and got billed anyway.
• Something on our end went wrong. A billing error, an outage that kept you from using what you paid for, or any other our-fault problem. We sort these out case by case, and we lean toward making it right.
• A defective, damaged, or wrong print. Email us a photo and we'll send a free reprint or a full refund, whichever you prefer. You don't need to mail anything back.
• A print order we can't fulfill. If we genuinely can't complete your order, we'll refund it in full.

3. When We Probably Won't

There are a few cases where a refund usually isn't on the table. We'll always read your note and try to help, but please don't expect a refund for:

• Part of a month you've already used. Once you've been using your plan during a billing period, we don't refund that period or split it down to a partial month.
• "I didn't use it much this month." Light use of a plan you kept active isn't something we refund. If you don't plan to use it, cancelling stops the next charge.
• Buyer's remorse on a print. Custom-made printed items can't be refunded for simply changing your mind, since each one is produced specifically for you.
• Not loving how a creation turned out. Every summon is a discovery, and AI results vary. Some are delightful surprises and some aren't quite what you pictured. That variety is part of the fun, but it isn't grounds for a refund of your subscription. You can always make another.
• Unused daily summons. On a paid plan, your daily summons are an allowance that refreshes each day, not a balance you buy. They don't roll over and aren't separately refundable. The subscription is what you're paying for, not each summon.

4. How to Request a Refund

Just email hello@aetherwist.com and tell us what happened. To help us sort it out quickly, include:

• The email address on your account.
• What was charged (your plan or a print order), and roughly when.
• For a print problem, a photo of the item so we can see what went wrong.

We usually reply within a few business days. Approved refunds go back to the original payment method you used, and it can take a little extra time for your bank or card provider to post the credit.

5. Changing or Cancelling Your Plan

You're always in control of your plan. In your account settings, Cancel plan stops it from renewing, and the Stripe billing portal (Manage billing) lets you upgrade, downgrade, or cancel whenever you want.

• Cancel anytime. Cancelling stops your next charge. You keep full access until the end of the period you've already paid for, and we don't cut you off early.
• Switch tiers. Moving between Regular, Regular Plus, and Explorer takes effect through the same billing portal.
• Free tier never bills. Dropping to the free tier, or starting there, won't charge your card at all.

Deleting your account also turns off future billing the same way a cancellation does, with access through the end of your paid period.

6. Disputed Charges

Aetherwist is a game made by Threadworks Labs LLC, so our charges show on your card statement as THRDWRKS* AETHERWIST.

If you see a charge you don't recognize or think is wrong, please email hello@aetherwist.com before opening a dispute or chargeback with your bank. We can almost always fix billing issues quickly and directly, and that's the fastest path for everyone.

We honor refunds that the law requires. Please note that when a chargeback is filed with your card provider, your account access may be paused while the dispute is being resolved.

7. Contact

Questions about a charge, a refund, or a print? Email us at hello@aetherwist.com and a real person will help you out.